Thursday, May 14, 2009

Feedback loop

So, something really interesting happened to me the other day. My wife and I were pondering which fridge to get to replace our then dead Frigidare. A couple of trips to Home Depot and Best Buy, plus plenty of web surfing later, I had settled on two: a Kenmore (Whirlpool/Frigidare/whatever) and an LG side-by-side. Both were about the same price and both were comparable in size. However, on (where I was looking to buy because they could get it to us before my family arrive in DC), the LG was lower rated than the Kenmore.

My problem was the LG looked better and (for some reason) was more appealing to me than the Kenmore. Maybe part of the problem was the Kenmore was a direct replacement for the one that just died on me. And by direct replacement, I mean everything was identical, so it felt like the same fridge. Plus the LG just plain looked better.

As the decision time drew near, I ended up tweeting about my dilema. Now, I've heard the digerati talking about how they ask questions of their Twitter minions and getting good answers, but I've never found that to work for me. Maybe I have too few followers (46 at last count) or maybe they just ignore me (and based on my occasional inane tweets, I can understand why).

But apparently, my friends on Facebook do pay attention because by the morning I already had a few people telling me to go with the LG. And the best part is it was based on their personal experiences.

So, we now have a new LG side-by-side refrigerator and it seems to be working well. The ice maker is a bit sub-par, but that was the common refrain from the web and my Facebook friends, but no product's perfect, right?

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